Customer service
My tickets

TERMS AND CONDITIONS

for the rendering of electronic services  www.busfor.com

Hereby, according to Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (‘Directive on electronic commerce’) and article. 8 paragraph. 1 point 1 of the Act of 18 July 2002 on electronic services (Dz. U. No. 144, item. 1204) - which is a Polish implementation of the above Directive, the operator enters terms and conditions for the rendering of electronic services, hereinafter referred to as ‘Terms and Conditions’.

  1. General provisions
    1. Term and Conditions define the types and scope of the provision by the Operator services electronically via www.busfor.com
    2. The operator of the system available at www.busfor.com is Busfor.pl sp. z o. o. (Polish limited liability company) with registered office in Katowice, Staromiejska 6/10d street registered in the Register of Entrepreneurs of the National Court Register kept by the District Court Katowice - East in Katowice, VIII Commercial Division KRS, with KRS number: 0000616444, NIP [tax identification number]: 9542765034, REGON: 364357119.
  2. Definitions:

    The following capitalised terms used in these ‘Terms and Conditions’ mean:

    1. Terms and Conditions- these regulations for providing services electronically available under the domain www.busfor.com,
    2. Act on electronic services - the Polish Act of 18 July 2002 on electronic services (Dz. U. No. 144, item. 1204) which is a Polish implementation of Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (‘Directive on electronic commerce’)
    3. Civil Code – Polish Act of 23 April 1964. (Dz. U. No. 16, pos. 93.);
    4. The Client - a person that uses the services referred to in § 3 of the Terms and Conditions;
    5. Operator - Busfor.pl sp. z o. o. (polish limited liability company) with registered office in Katowice Staromiejska 6/10d Street registered in the Register of Entrepreneurs of the National Court Register kept by the District Court Katowice - East in Katowice, VIII Commercial Division of the National Court Register under the number KRS 0000616444, NIP [tax identification number]: 9542765034 , REGON: 364357119.
    6. Carrier - the service provider or other coach carrier to which the service provider provides ticket agency services;
    7. Website- a system of websites/pages created by the service provider constituting an information platform for the service provider and other carriers to which the service provider provides ticket agency services and the services rendered by the service provider that are available at the following URL www.busfor.com or at any address that is a supplement or continuation of this URL;
    8. Services - the services on-line referred to in § 3 of these terms and conditions rendered by the service provider electronically on the website;
    9. Order - Customer's declaration of intent, aimed directly to conclude a contract with the operator in the use of the services referred to in § 3 of the Regulations, specifying in particular the route, time and place of trip;
    10. Ticket - an electronic ticket authorising the holder to travel by coach provided by the Carrier on the route indicated, on a specified date and for a specified fare. A Ticket is deemed an invoice pursuant to art. 2 point 31. and point. 32 of the Polish Act of 11 March 2004 (Dz. U. 2011 no. 177, item 1054) in conjunction with § 3 of the Minister of Finance regulation on issuing invoices of 3 December 2013 (Dz. U. 2013, item 1485) and sent in accordance with the rules on sending invoices in electronic form;
    11. Concessionary Ticket – Ticket entitling the holder to concessionary travel in accordance with the Act on Concessionary Travel on Public Transport of 20 June 1992 (Dz. U. 2013, item 1138) or other applicable regulations;
    12. Data - the personal data of the Customer: first name, last name, telephone number, post code of the place of residence and email address
    13. Form - form available on the Website used to purchase a Ticket;
    14. "My Tickets" tab - subpage on the domain www.busfor.com which is the basic communication channel between the Client and the Operator in terms of purchased tickets, and containing a list of tickets purchased by the Customer, which the Customer has access to after entering the SMS code sent to the telephone number provided during the purchase of the ticket - allowing access to the purchased ticket, cancellation of tickets, change of purchased tickets and lodging a complaint,
    15. GDPR- Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, as well as national provisions on the protection of personal data in the country in which the Administrator has its headquarters, as amended, including rules implementing or complementing the GDPR.
  3. Types and Scope of Services Provided
    1. In accordance with the provisions of these Terms and Conditions, the operator within the website service provides Client services relating to the sale of electronic tickets and transfer tickets, and consider complaints regarding the sale of tickets.
    2. The process of buying a ticket by the Client electronically by website consists of the following stages:
      1. choosing of departure and arrival locations, travel date and time, and the applicable statutory concession if a Concessionary Ticket is purchased,
      2. acceptance of the Operator’s ticket purchase conditions and these Terms and Conditions – ordering a Ticket,
      3. choosing of the form of payment for the Ticket,
      4. order confirmation by the operator on the website,
      5. delivery of order confirmation and the Ticket to the Customer by email,
      6. submission to the Customer by e-mail of the order confirmation by the operator and ticket and its generation in the "My Tickets" tab
    3. The operator reserves the right to add a transaction fee to the ticket price. In the event of withdrawal from the agreement, the transaction fee is not refundable.
    4. Payment for the Ticket may be made by PayU system.
    5. The transport agreement between the Client and the Carrier is concluded when the order is confirmed by the Operator. Order confirmation and the Ticket is delivered by the Operator by e-mail. At the same time, the customer can download and view all purchased tickets through the "My Tickets" tab - access to which is possible by entering the SMS code sent to the phone number provided during the booking.
    6. The Client may obtain information and ask questions with regards to delivery of the Ticket through e-mail address help@busfor.com.
    7. Operator reserves the right to temporarily cease providing the services due to maintenance work on the Operator’s computer system and when updating data on the Website.
    8. The condition for refunding the price of the purchased ticket (withdrawal from the contract of carriage) is the admissibility of such withdrawal only by the direct carrier performing the transport service, in any case only in accordance with the carrier's terms. The return of the ticket is possible only through the "My Tickets" tab. Operator reserves the right to decrease the amount or refund by 20% of the gross ticket price.
    9. To a passenger who has withdrawn from the contract of carriage or who, pursuant to art. 15 of the transport law were not allowed to be transported or removed from the transport means, refundable due to unused transport service after deduction of a part of the amount due (transfer fee) in the amount of 15% of the purchase price of the ticket. Deductions do not apply if the traveler withdraws from the contract of carriage for reasons attributable to the carrier.
  4. Complaints
    1. An operator shall take measures to ensure fully correct operation of the website, to the extent it results from the current technical knowledge and undertakes to remove within a reasonable time any irregularities reported by Clients.
    2. The Client shall immediately notify the operator of any irregularities or interruptions in the functioning of the service.
    3. Irregularities related to the functioning of the website and complaints may be reported by the Customer via the "My Tickets" tab or by post to the Operator's office address.
    4. In the complaint, Client should provide his/her name, mailing address, nature and date of irregularities related to the functioning of the website.
    5. The operator is obliged to consider each claim within 14 days, and if it was not possible to inform the Client in that period, when the complaint will be dealt with.
  5. Personal Data Protection and Privacy Policy
    1. The operator is the administrator of the personal data within the meaning of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016, as well as national provisions on the protection of personal data in the country in which the Administrator is established. Full Privacy Policy of Busfor.com can be found at busfor.com/privacypolicy
    2. Personal data are collected in order to prepare and execute a contract of sale of tickets. Personal data may also be used by the administrator for marketing purposes, if the customer has given his explicit consent. The collected data can be made available only to entities specified in the law. Client has the right to access their data via e-mail address help@busfor.com and to correct the conditions laid down in Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016. Providing by the Client personal data is voluntary but necessary to conclude an agreement.
    3. The operator processes the data provided to it on the form in accordance with the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 and other applicable legal provisions. The operator may process data, without the client’s consent, in order to perform the services properly, indicating that the data are needed for the provision of the services. The operator agrees to keep the data confidential and not to disclose them to any other entities unless the client’s clearly authorises the operator to do so, or such authorisation results from legal regulations. This obligation will continue to apply after the legal relationship between the clients and the operator ends.
    4. As regards data processed to perform the services properly and to the extent required to do so, the clients has the right to review the data which he/she gave on the form and may update and change them.
    5. The Service Provider may use the Customer's Data for marketing purposes, particularly to send the Customer commercial information originating from the Service Provider or third parties by email only when the Customer has given his/her consent by marking the appropriate box on the Form.
    6. To adapt the content and the Services to the individual needs and interests of the Customer, the Service Provider uses cookies, i.e. information saved by the Website server on the user's computer which the server can read each time it connects with that computer. Cookies provide statistical data on the movements of users and their use of particular website pages and enable the Services to be provided efficiently. The Customer may at any time turn off the cookie option in its internet browser, though turning off the cookies may lead to difficulties in using the Services or may even make use impossible.
  6. Final Provisions
    1. Settlement of any disputes arising between the operator and the Client who is a consumer within the meaning of art. 221 of the Polish Civil Code, is subject to the relevant courts in accordance with the applicable laws.
    2. In matters not regulated herein shall be governed by the Polish Civil Code, the provisions of the Act on electronic services and other applicable laws.
    3. All rights to the content of the Website, including the rights to texts, graphics, layout, databases and other elements, are reserved unless expressly stated otherwise. Using the Website content does not mean that Customers or other Website users acquire any intangible property rights to works or databases contained on its pages. The Customer and other Website users may use these works or databases only to the extent permitted by the Law on Copyright and Related Rights of 4 February 1994 and the Database Protection Act of 27 July 2001. It is particularly prohibited, for commercial purposes, without the prior written consent of the Service Provider: to copy, modify or transmit electronically or otherwise any part of the Website in its entirety or any part thereof, or to download or re-use substantial (as to quality or quantity) parts of the databases on the Website, including use of any automatic systems or software for downloading data from the Website (screen scraping, web scraping or web indexing). The Service Provider reserves the right to block access to the Website to individuals or entities who infringe the above Website terms of use.