Customer service


Flights and buses

When does the boarding start

We strongly recommend you to read the information in your ticket properly. In some cases, the Carrier specifies the definite time, in which it is necessary for you to arrive at the departure point and get checked in for a trip.

In other cases, we recommend that you arrive at the departure address at least one hour before the time of the bus route.

Time of departure and arrival

The ticket always indicates the local time of your location point. For example, if you have a ticket for a Warsaw - Minsk route, the departure will be due to Moscow time and your arrival will be according to the time in Kiev. We highly recommend you to pay attention to the difference in time zones if you are planning a connecting route.

Do I need to buy a ticket in advance

If the ticket for the bus route you are interested in is already displayed on the site while you search, you can book and pay for it in one of the ways convenient for you. Payment methods will be offered you after the formation of the order.

Generally, Carriers open sales on regular bus routes a month in advance and you can pre-purchase a ticket for the desired route.

What type of the bus will it be

All information that the Carrier transmitted to us, concerning the brand of the bus and the available services and facilities provided during the route, is displayed on our website while booking the ticket.

Additional information about the services on the bus you can always specify by the contacts of the Carrier, which are specified in the ticket.

What do I need for a boarding

For successful boarding you need to have your ID and printed ticket with you, and provide it to a driver.Personal data in your ID ( passport) and passenger`s information in your ticket must completely coincide.

We cannot guarantee the passenger boarding the bus, and the Carrier has the right to refuse in boarding if one of the listed conditions wouldn`t be respected.

Baggage Allowance

Information on the conditions of carrying baggage on specific bus routes you can always clarify by the contact number of the carrier indicated in the ticket.

Please note that the Carrier has every right to refuse the passenger in the transportation of hand luggage or baggage, if this baggage blocks the passage in the bus for other passengers, or does not correspond to the number and size.

Bus route and stops

All the detailed information the Carrier provides us about the entire bus route, stops during the route and the arrival points, is indicated on our website in the timetable.

Please note that only the Carrier adjusts the route and stops, and also determines the possibility of landing outside the specified points of the route.

Additional information about stops or specification of the route you can find out by contacting the carrier on the telephone number specified in the ticket.

If there is no bus routes in my direction

After specifying the direction you need, date of departure and the number of passengers, our website will display all the current bus routes with the availability of seats in your direction in case if there are ones.

Our specialists are working constantly on cooperations with multiple Carriers to increase the variety of traveling directions on our website.

So if you haven`t found routes in desirable destination on our website this time, we suggest you to visit our service again and perhaps your tickets will be already on sale.

Exact departure address, how to find a bus

All information that the Carrier gives us concerning the departure address is displayed on our website while booking the ticket, and in your ticket directly.

Additional landmarks or clarification of geolocation you can always find out directly from the Carrier by the telephone number specified in the ticket.

Bus routes schedule

To find out about the availability of your flight or destination,simply use the search form on the main page of our site.

Specify the point of departure and arrival, as well as the desired departure date and number of passengers and click “Find ticket”.

You will be presented with a list of all available flights in the chosen direction, indicating the price and rating of the Carrier. You will be able to get acquainted with the timetable and choose the most suitable bus route.

If there are no available seats or bus routes for the selected date, the site will offer to look at the nearest date or alternative departure point.

Traveling with animals

The Carrier is entitled to regulate the rules for transporting animals on their bus routes, so we strongly recommend you to clarify the information about the transportation of the animal on the chosen bus route directly from the carrier by the telephone number specified in the ticket.

We also advise you to prepare a veterinary passport with vaccination made notes, a certificate of the animal`s health status, a carrying bag or a cage with a blind bottom and clean water for your pet while planning a trip with an animal.

How to calculate the travel time and time of arrival

The average travel time, information about stops and the expected time of arrival at the final point of the route are displayed on our website in the bus route schedule and are always specified in the tickets.

Unfortunately, there are cases of unforeseen delay in arrival of the bus in connection with the situation on the road, the crossing of state borders or technical problems that can not be foreseen, that is why we strongly recommend that extra time be put on the trip and do not plan to change to another flight or mode of transport less than 2 hours for domestic flights and less than 8 hours for international flights.

How can I check the validity and reliability of my bus route

All information that is displayed in the bus schedule on our website and indicated in your tickets about the routes is relevant and provided by the Carrier.

Unfortunately, we cannot completely eliminate the situation of bus route`s cancellation for reasons beyond our control, but in this case, we will contact you as soon as the Carrier notifies us and warns about any changes in the flight.

Additional information about the flight, bus number or route specification you can always find out by the Carrier contact number specified in your ticket

How to write a feedback about the bus route and the carrier

After the trip, we will send you an email with a travel assessment form to the email address that is indicated in your booking. You can write a feedback and evaluate the carrier.

In virtue of each feedback, that we receive, we generate a rating of the Carriers, which is displayed on the website and helps customers to choose the most reliable carrier.