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FAQ

Trips and buses

What do I need for a boarding

For boarding the bus, you need to have a passport and a printed ticket. The data in the passenger’s passport and his ticket must be the same.

In the absence of one of the listed conditions or the presence of another identity document, we are not able to guarantee the passenger boarding the bus, and the carrier has the right to refuse the passenger in boarding.

Do I need to buy a ticket in advance

Usually carriers open the sale on regular routes a month ahead and you can pre-purchase a ticket for the desired route.

Bus route and stops

In the schedule and bus route information there is a detailed route and points of stops that the carrier transmits to us.

Please note that only the carrier can regulate the route, and only he determines the possibility of disembarking and landing outside the specified points of the route.

Additional questions about the stops or the route refinement can be obtained from the carrier’s contact number indicated on the ticket.

When does the boarding start

Read the information on the ticket carefully. Sometimes the carrier specifies the required arrival time for check in. In other cases, we recommend to arrive at least an hour before departure.

What type of the bus will it be

All information that the Carrier transmitted to us, concerning the brand of the bus and the available services and facilities provided during the route, is displayed on our website while booking the ticket.

Additional information about the services on the bus you can always specify by the contacts of the Carrier, which are indicated in the ticket.

Time of departure and arrival

The ticket always indicates the local time of your location point. For example, if you have a ticket for a Warsaw - Minsk route, the departure will be due to Warsaw time and your arrival will be according to the time in Minsk. We highly recommend you to pay attention to the difference in time zones if you are planning a connecting route.

Baggage Allowance

Please note that the carrier has the right to refuse the passenger of the bus to carry hand baggage or baggage if this baggage blocks the passage of the vehicle to other passengers, or does not correspond to the number and size.

Information about the conditions of baggage on specific routes, you can always check with the carrier. Please contact our support team to contact the carrier before purchasing the ticket, or call the number listed on your ticket.

If there is no bus routes in my direction

Our website displays all present routes with exact number of available seats for a selected date and number of passengers. We are constantly working on increasing the number of destinations and connecting new carriers. Perhaps the route you need will soon appear in the schedule.

Exact departure address, how to find a bus

All information about the route, including the exact address of departure, provided to us by the carrier, and is displayed on the website in the route schedule and in the ticket. You can always find out additional reference points or geolocation details by the carrier’s contact number indicated on the ticket.

Bus routes schedule

Use the search form on the main page of our website: specify the point of departure and arrival, the desired date of departure and the number of passengers, then click “Search for ticket”. You will see a list of routes in the selected direction with the price and rating of carriers. Check out the schedule and select the appropriate route. If there are no seats or routes available on the selected date, the site will suggest the next date or alternative departure point.

How can I check the validity and reliability of my bus route

We receive information about all changes on the bus route from the carrier, and therefore we cannot exclude the option of canceling the route for reasons beyond our control.

As soon as the carrier notifies us, we will immediately contact you and notify you of any changes on the route.

Additional information about the bus route and the bus number you can always find out by the contact number of the carrier specified in your ticket.

How to calculate the travel time and time of arrival

The average travel time, information about stops and the expected time of arrival at the final point of the route are displayed on our website in the bus route schedule and are always specified in the tickets.

Unfortunately, there are cases of unforeseen delay in arrival of the bus in connection with the situation on the road, the crossing of state borders or technical problems that can not be foreseen, that is why we strongly recommend that extra time be put on the trip and do not plan transfer or changing mode of transport less than 2 hours for domestic routes and less than 8 hours for international travelling.

Traveling with animals

While planning a trip with an animal, we strongly advise you to prepare in advance a veterinary passport with marks of vaccinations, an animal health certificate, a carrying bag or cage with a deaf bottom, as well as to ensure the availability of clean drinking water.

The carrier has the right to regulate the rules for transporting animals on the buses of their routes, so it is necessary to clarify this information individually. Please contact our support team in order to contact the carrier before purchasing the ticket, or call the number listed on your ticket.

How to write a feedback about the bus route and the carrier

After the trip, we will send to you an email with a travel assessment form to email address that is indicated in your booking. You can write a feedback and evaluate the carrier.

In virtue of each feedback that we receive, we generate a rating of the Carriers, which helps customers to choose the most reliable carrier.