My tickets
Customer Service
FAQ
Terms and conditions
About us
Contacts
For carriers
For agents
Go back

PRIVACY POLICY

Busfor.pl Sp. z o. o. (hereinafter Busfor), Polish Limited Liability Company with registered office in Katowice, Staromiejska 6/10d, registered in the Register of Entrepreneurs of the National Court Register kept by the District Court Katowice - East in Katowice, VIII Commercial Division KRS, with KRS number: 0000616444, NIP [tax identification number]: 9542765034, REGON: 364357119.

Busfor attaches the highest importance to the security of your personal data. By choosing to use our services, you have trusted us, for which we are very grateful to you.

  1. Who is the administrator of personal data?

    The administrator of your personal data is Busfor.pl sp. z o. o. Contact with the administrator of personal data is possible via traditional mail, e-mail: dpofficer@busfor.com and on the phone number +48 (22) 307 7104.

  2. For what purpose do we process your personal data?
    1. Busfor.com collects and processes personal data with the aim of providing you with the most comfortable purchase of a coach ticket / or other service and making every effort that the service itself is performed in a proper manner by the entity providing it.
    2. Busfor.com processes your personal data pursuant to art. 6 section 1 point b of the Regulation on the Protection of Personal Data of 27 April 2016 in order to execution contracts concluded via the internet portal under the domain www.busfor.pl, in particular sending you purchased / reserved tickets or evidence of purchases of other services; handling your application or complaint via our Customer Service Department; keep you up to date on the status of the service you have purchased (for example, change in the bus departure time); inform you about special offers of Busfor.pl sp. o.o. as long as you have given your consent.
  3. How long will we keep your personal data?

    Your personal data will be kept for a maximum of 10 years, which corresponds to the limitation period for possible ex contractu and ex delictu claims.

  4. What kind of personal data do we collect?
    1. Most of the operations on the Website can be done without providing any personal information.
    2. We require you to provide the following personal data in order to be able to view and perform the contract concluded with you, and thus provide you with a service:
      1. name and surname, buyer's address, address of the recipient, e-mail address, telephone number, tax identification number or PESEL number, passport number.
      2. if required by law, we may require you to provide other data necessary, for example, for accounting or tax reasons. In addition to these cases, providing your data is voluntary.
    3. If you decide to book / purchase a ticket or purchase other services, you subscribe to our Newsletter, in order to perform the service, Busfor may ask you to provide the following information:
      1. Contact details (your name and surname, first name and surname of the passenger for whom you make a reservation / purchase, contact phone number, e-mail address, passport number, etc.);
      2. Your orders in the past (ticket number, passenger's first and last name, e-mail address)
      3. In case of necessity, Busfor may ask you to submit a copy of the document confirming your identity by means of a scan.
    4. When visiting the Busfor website, you can, for example, purchase a bus ticket or just check the timetable of the bus. Depending on your activity on the website, you will need to provide us with some information in order to conduct the operation that you requested on our Website. Otherwise, we will not be able to provide the service for you. In other cases, you may use the Website without providing any data or providing data due to your interest in a service that you will not be able to purchase at the moment (for example subscribing to the Newsletter).
    5. Busfor does not collect, process or store information about your credit card, debit card or other payment method, which you may choose to charge for the services we provide.
    6. All payments for services available on the Website are handled by PayU SA with its registered office in Poznań, 60-166 Poznań, at ul. Grunwaldzka 182.
  5. What data do we collect automatically?

    When using the Website, Busfor may collect data about the devices you use, as well as the networks to which you are connected during your stay on our Website. These data include: IP address; data provided when logging in to the „My tickets” tab; Web browser; operating system; processor speed; ad display identifier; pages visited on the Website, time spent on individual pages of the Website; Clickstream URL on the pages of our Website; errors on our Website for your use. Busfor can aggregate this data and adapt the Website to the needs of Users. In such operations, the data is encrypted and the User's anonymity is preserved.

  6. How do we use cookies?
    1. When using our website, the information is stored in the browser in the form of cookies (small text files). These files store data on how to use the Website (ID, date of visit, etc.). Coo files make it easier to use our Website due to various functions (for example, recognizing the visitor). In addition, they enable a better matching of the offer to your needs. The function of saving cookies and removing existing ones can be disabled by selecting appropriate options in the browser settings. The help section of most browsers describes how to enter these settings. If you do not accept cookies, this may have a negative impact on the operation of the Busfor Site on your device.
    2. We use cookies from other service providers when using re-atrourcing and remarketing technologies that allow us to tailor our offer to the needs of the user. Detailed information on how to implement these settings in various browsers can be found on the following websites: ronlinechoices, the Network Advertising Initiative and / or the Digital Advertising Alliance. You will also find information on how to delete cookies from your computer, as well as general information about these files.
    3. Google AdWords. We use Google Inc. technology (headquartered in 1600 Amphi-theater Parkway, Mountain View, CA 94043, United States, next - Google) to create user profiles under a pseudonym to optimize our branding and product offerings, with information on the way visitors view pages. For this purpose, cookies are used to identify the browser during the next visit. Saved browsing behavior is analyzed by means of an algorithm, so that external websites can display offers of products, in the form of banners or advertisements, depending on the interests of the User. User profiles under a pseudonym are not stored together with personal nickname data without separate and express consent of the data subject. You can withdraw your consent at any time to create pseudonymous user profiles to provide ads tailored to your interests by visiting https://www.google.com/settings/ads. For more information about ads tailored to your interests, please visit http://www.google.com/policies/technologies/ads/.
    4. Facebook, Custom audience groups. Busfor uses pixel-based technology to redirect custom groups of Facebook users based in 1601 South California Avenue, Palo Alto, CA 94304, in the United States. By using a pixel, Facebook can assign visitors to our Website to target groups for ads on Facebook. For this purpose, a Facebook cookie is stored on the user's computer. For more information about the scope and purpose of data collection, and further processing and use of data by Facebo-ok, as well as the possibility of setting privacy protection settings, please refer to the Guidelines for the protection of personal data on https://facebook.com/policy.php and https://www.facebook.com/ads/settings. Users who have a Facebook account can block the option of custom groups of addressees for their profile at http://www.youronlinechoices.eu.
    5. Google Analytics. Busfor.com uses Google Analytics, the online statistical analysis tool of Google. Google Analytics uses the so-called "cookies", i.e. text files stored on the user's computer, which allow an analysis of how to use the website. In addition, this page uses the Google AMP Client ID API to link user activity to AMP web sites with their activity on non-AMP web pages via Google Analytics. Google tracking codes on this web page use the "_anon" function.
  7. Do we process your personal data automatically (including by profiling) in a way that affects your rights?

    Your personal data will also be processed in an automated manner (including in the form of profiling), however, it will not cause any legal effects to you or substantially affect your situation. Profiling of personal data by the portal under the domain www.busfor.pl involves processing your data (also in an automated way), by using them to assess certain information about the State, in particular to analyze or forecast personal preferences and interests.

  8. Who do we share your personal information with?
    1. We provide your personal data to carriers and contractors - for the purpose of providing transport services and entities supporting us in the provision of electronic services, that is, those that provide payment, credit, insurance services, provide consulting, legal, accounting or auditing services, support the service users of the portal under the domain www.busfor.pl, support the promotion of offers, co-work as part of marketing campaigns. We may pass on your personal data to public authorities fighting against fraud and abuse.
    2. Bus drivers allow passengers to board based on the passenger list, which usually includes the name of the passenger and the details of the course. In order to provide you with a trouble-free boarding of the bus for which you have purchased a ticket, we provide Carriers and entities cooperating above all with your personal data necessary to identify the passenger by the driver.
  9. What are your rights to the Company in terms of processed data?
    1. You have the right to access your data and the right to rectify, delete, limit processing, the right to data transfer, the right to object, the right to withdraw your consent at any time without affecting the legality of the processing that has been carried out on the basis of consent before its withdrawal; you have the right to file a complaint with PUODO (Polish Governmental Body monitoring data protection practices) if you believe that the processing of personal data violates the provisions of the Regulation on the Protection of Personal Data of 27 April 2016.
    2. At your request, we will provide you with information about what data we store. For this purpose, please contact us at dpofficer@busfor.com .
    3. You have the right to ask us to edit or delete your personal data at any time. For this purpose, please also contact us at dpofficer@busfor.com .
  10. Do we transfer your data to countries outside the European Economic Area?
    1. Your personal data will be transferred outside the European Economic Area to Google LLC based on appropriate legal safeguards, which are standard clauses of personal data protection, approved by the European Commission.
    2. We provide your personal data necessary to perform the service to partners located outside the EEA. In order to ensure the security of your personal data, we add contracts to all entities that work with us (on and outside the EEA) clauses obliging them to process personal data in accordance with the standards prevailing in the EEA